Lead Return Policy

Return requests must be submitted within 5 days of the lead being sent to you.

Acceptable reasons for returning a lead

1. The lead is not in the service area listed in your account.
2. The contact information provided in the lead is inaccurate and make it impossible for you to contact the customer.
3. The lead contains information that is inaccurate or misleading.
4. A competitor placed the lead in effort to gain competitive intelligence.
5. The lead is a duplicate to another lead recently received from the Accounting Aisle.

Unacceptable reasons for returning a lead

1. Customer chose another firm.
2. Pricing constraints. The Attorney Aisle cannot be held responsible for your pricing structure.
3. Time frame in which customer is making a purchase.
4. You do not respond to lead in a timely manor.
5. Lead was also acquired through other channels.
6. You did not receive the lead email. Email communication can fail for many reasons beyond the control of the Attorney Aisle. Please check your account regularly for leads.

Unresponsive lead policy

Should you be unable to contact a lead and provide them with a quote within a 3-day period from receipt of lead request and the Attorney Aisle receives similar feedback from one or more additional members who received the same lead, we will issue a credit to your account. Should the Attorney Aisle not receive similar feedback from any additional members, no credit for the lead request shall be issued.

Lead return process

1. Leads must be returned through your account. Replying to an email does not start the return process.
2. Once your request is processed you will be notified if it was approved or if it wasn't the reason for that decision.
3. If approved a credit will be placed on your account for the amount of the lead.